The future belongs to the uninhibited says New York Magazine's Emily Nussbaum in one of the best articles I've seen yet on the net generation gap, 'Say Everything'. As younger people reveal their private lives on the Internet, the older generation looks on with alarm and misapprehension not seen since the early days of rock and roll." Take a look at the most popular New Zealand websites, measured by Hitwise (aside from asserting Google's dominance, Bebo registers as the sixth most popular site, ahead of the New Zealand Herald, Yahoo! YouTube and MSN and all without a marketing budget. I doubt there are too many registered kiwi Bebo users over 30). Anyway, Nassbaum identifies three significant changes that denote a generation of mostly young people who eagerly chronicle their lives online. They are: they think of themselves as having an audience; they have archived their adolescence; and their skin is thicker than yours. When one subject is asked how she will feel about the document she's created when she's 35, she responds: “I’ll be proud! ... It’s a documentation of my youth, in a way. Even if it’s just me, going back and Googling myself in 25 or 30 years. It’s my self—what I used to be, what I used to do.”
And then there's this from Wired Magazine's Clive Thompson on the 'Naked CEO', an essay on the rise of corporate blogging. Following the Radical Transparency theme, he notes that 'you can't hide anything anymore' (quoting the Naked Corporation) and later 'secrecy is dying, it's probably already dead'; to which his reader community responded: 'It's not secrets that are dying ... but lies.' The point: transparency can be good business, but you've got to be sincere. "Executives who promise they'll be open have to stay open. The minute they become evasive about troubling news, transparency's implied social compact crumbles." And of course, the Google-net is the new arbiter of authority, the place where reputations are made an lost, creating an incentive to be open and yes, transparent.
So, the line between public and private is blurring at both ends. Reading The Hollow Men recently, it seems to me that a new line has been clearly drawn, for the moment at least. If anything, the leaking of the National Party's emails on such a scale served notice that there are no more secrets, while bloggers ensure that secrets are exposed to perspective and context outside the framework of the mainstream media. The reputation economy made its point. Google 'Don Brash' or read his Wiki and make your own judgement. His reputation defined by Google search indefinitely. John Key has taken note and is making visible attempts to be open and transparent. But I'd suggest he take note of Thompson's closing remarks: "The future could be a brushed-chrome machine made of truth and honesty - or some gothic nightmare in which the whole economy is driven by gossipy high school dynamics. Either way, there's no use trying to resist. You're already naked."
PS. I've corrected a couple of typos above. Eek. If you're interested in the idea of corporate blogging, check out Chris Bell's guide, 'Blog Safe' in this month's Unlimited (not yet online).
Monday, 30 April 2007
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4 comments:
Openness - a much misunderstood term. What about "Engage brain before opening mouth"? Tact and diplomacy have a place in the world.
Openness and Honesty - two values important to me. There are some things I can't tell people or least not yet (commercial or individual privacy, public financial disclosure, etc), but I'm honest about it. My promise to people is 'I won't lie to you, I'll tell you as much as I can, but I can't tell you everything'.
And be consistent in the 'neither confirm nor deny' line in certain areas right from the start. If you squash a rumour when there's nothing to it, then use 'I don't comment on rumour' to avoid the question when there is, everyone knows. People respect circumspection when it's done ethically and consistently.
It's interesting that the younger, self-disclosing generation (Generation C, perhaps?) may expect businesses to be just as open. Does this mean even really big businesses will have to get entrepreneurial, get a little bit human? Hmm.
I posted about that 'Unlimited' corporate blogging article as a guest blogger here:
http://blogs.unlimited.co.nz/unlimited/live/2007/04/not_blogging_your_customers_ar_1.html#more
Hi,
I kinda see this from a slightly different perspective.
This argument is essentially about their being no choice about being open for corporates as they are being opened by an increasingly intrusive and effective new media – the internet.
Which is kinda ironic as simultaneous to the rise of this wave of pubic internet inquiry and transparency we can see decay of the formal fourth estate underway on account of their traditional classified advertising revenue disappearing.
This is possibly more apparent here in NZ at the fringes than among the fortune 500 companies and in the states where there is still a lot of scrutiny. Here in NZ corporates are facing a combination of public interest and media disinterest/incapacity.
I wonder to what extent PR industry will start to fill the gap left by an AWOL media in keeping their corporate clients on the straight and narrow?
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